Frequently Asked Questions
HOW MUCH DOES SHIPPING COST?
Our current shipping cost for all orders to the continental U.S. is the following: Flat Rate: 5.99.
WHEN WILL MY ORDER ARRIVE?
Please allow 1-3 business days for your order to be processed. (We prep each kit by hand.) Allow an estimated 1-3 days for shipping. We ship via USPS First Class and USPS Priority Mail.
If your order includes an item marked "Pre-order", your entire order will ship when the pre-ordered item is ready.
WHICH PAYMENT METHODS DO YOU ACCEPT?
- Credit Cards
- Apple Pay
- Google Pay
- Shop Pay
HOW CAN I FIND OUT THE STATUS OF MY ORDER?
Find information pertaining to your order status here.
IS MY PERSONAL INFORMATION SECURE WHEN I SHOP ON YOUR WEBSITE?
DO YOU DESIGN YOUR ART KITS?
Yes! All our kits are developed by us. We plan the projects, prep the materials by hand, and design and print the visuals and instructions. This allows us to be completely in control of the creative process and offer the best possible art experiences in our boxes.
ARE YOUR ART MATERIALS SAFE AND NON-TOXIC?
Art materials sold on our website are non-toxic and conform to ASTM D-4236 unless otherwise posted. Material Data Safety Sheets (MSDS) are available upon request for each product we sell.
ARE THERE ALLERGENS IN YOUR ART MATERIALS?
Any applicable allergy information is clearly stated in each product listing. Please review each product listing to ensure there are no allergens pertaining to your artist contained in your kit. Our home studio is smoke-free, pet free, and nut-free.
WILL PAINT IN YOUR ART KITS STAIN CLOTHING AND SURFACES?
Our art materials may stain clothing and or surfaces. We recommend that your artists wear smocks and cover artmaking surfaces when creating to avoid unwanted stains or messes.
DO YOUR PROJECTS COME WITH VIDEO TUTORIALS?
Right now our shop is brand new and our kits are evolving as we go. We would love to offer videos to accompany our projects. We will begin developing tutorials in early 2021.
WHAT IS YOUR RETURN POLICY?
Please view our return policy here.