Returns

WHAT IS YOUR RETURN POLICY?

Eligible products may be returned within 30 days of receipt for a full refund less the original shipping cost. Customers are responsible for any return shipping costs.

Used, opened, and/or final sale items cannot be returned. Personalized Art kits, boxed gift sets, and custom boxes are not eligible for returns.

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.

HOW DO I RETURN AN ITEM?

1. Make sure that your order is eligible to be returned.

Unused and unopened products may be returned within 30 days of receipt.
Personalized Art kits, boxed gift sets, and custom boxes are not eligible for returns.
Items marked final sale are not eligible for returns.

2. Send your order with its original packing slip to:


Artsibox - Returns

PO Box 260

Mount Freedom, NJ 07970

3. Await credit.

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to 10 business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please contact hello@artsibox.com.

If you wish to return an item that was gifted to you, please contact hello@artsibox.com.

DO YOU OFFER EXCHANGES?

We do not offer exchanges at this time.